FAQ

Below is a list of frequently asked questions (FAQ) pertaining to SensorBridge, including: general product questions, trial version questions, licensing questions, and technical support questions.

If you have further questions prior to purchase, please contact the SensorBridge Sales Team via email at sales@sensorbridge.com or phone (304.599.3200). If you have questions about the SensorBridge license you have already purchased, please contact the SensorBridge Support Team via email at support@sensorbridge.com.

What is the difference between purchasing a license of SensorBridge with Priority Support or SensorBridge with Standard Support?
Priority Support provides rapid response and premier support features, including product revisions, minor upgrades, and major upgrades within 60 days of purchase, as well as unlimited telephone and email support. In addition, Priority Support allows licensees to take advantage of the SensorBridge Developer Center and priority email support with guaranteed response provided within four business hours. Standard Support provides product revisions, minor upgrades within 30 days of purchase, 30 days of free telephone support, Developer Center access, and email support with responses generally provided within one business day.

Will I receive updates and upgrades to SensorBridge?
All SensorBridge licensees are automatically provided with any revisions (i.e. software fixes including 1.0.0.1, 1.0.0.2, etc.), minor upgrades (i.e. software version modifications including 1.1, 1.2, 1.3, etc.) and major upgrades (i.e. new software versions including 2.0, 3.0, etc.) as long as you have registered your product ownership with Augusta Systems and per the terms of your license and registration. Specifically, Priority Support Licenses will receive product revisions and minor upgrades for a year and major upgrades within 60 days of purchase with an active license. Standard Support Licenses will receive product revisions for a year and minor upgrades within 30 days of purchase with an active license. Contact the SensorBridge Support Team at support@sensorbridge.com if you have registered, but did not receive your product update or upgrade notification.

How long does the SensorBridge trial version last and can it be extended beyond the initial time allotted?
The allotted usage time for the trial version of SensorBridge is 90 days. This time period cannot be extended.

Can I receive technical support during the 90-day trial period?
During the trial period, free email and phone support is available to handle any questions you may have. Please contact the SensorBridge Sales Team via email at sales@sensorbridge.com or phone (304.599.3200).

What are the limitations of the SensorBridge trial version?
The trial version is only active for 90 days.

What type of SensorBridge license agreements are offered by Augusta Systems?
SensorBridge is available through annual Developer Licenses and implementation Run-Time Licenses (RTLs). Developer Licenses are available for enterprises, teams of developers, or single developers, with Priority Support and Standard Support options. Each Developer License includes a single RTL and allows for the installation of SensorBridge for use by a single developer on a single machine.

An RTL is required for each application, using SensorBridge run-time components, installed on a machine. In some instances, a single machine may require multiple RTLs. For example, if Product A, utilizing SensorBridge run-time components, is installed on a machine, an RTL is required. If Product B, utilizing SensorBridge run-time components, is also installed on the same machine, a second RTL is required. Additional RTLs can be purchased or upgraded separately.

Where do I direct my licensing questions such as transferring SensorBridge licenses, consolidating multiple accounts and password retrieval?
All licensing questions including those relating to transferring licenses, consolidation of multiple accounts, as well as password retrieval can be directed to the SensorBridge Support Team at support@sensorbridge.com.

What methods of payment for SensorBridge licenses are accepted by Augusta Systems?
There are several methods of payment accepted by Augusta Systems. For transactions completed through the Augusta Systems website, all major credit cards including Visa, MasterCard, American Express, and Discover are accepted. In addition, Augusta Systems accepts company checks and net thirty day purchase orders (with credit approval) for purchases over $1000.00. If purchasing via telephone, payment information can be given to the SensorBridge Sales Team via email at sales@sensorbridge.com or phone (304.599.3200).

I tried to order SensorBridge online, but the transaction did not go through.
If you are having problems with the online purchase of SensorBridge licenses, please contact the SensorBridge Sales Team via email at sales@sensorbridge.com or phone (304.599.3200).

What are the system requirements for SensorBridge?
Currently, SensorBridge requires the pre-existing installation of Microsoft Visual Studio. Machines using SensorBridge run-time components require the .NET Framework 2.0. Versions of SensorBridge for other integrated development environment (IDEs) are set for release in the coming months.

What programming languages does SensorBridge support?
Currently, SensorBridge supports Microsoft Visual Studio programming languages, including: C++, C#, Visual Basic .Net, and J#.

Will SensorBridge work with applications and service architectures that I am presently utilizing?
In most instances SensorBridge will be compatible with applications and service architectures currently being utilized. Responses to more specific compatibility questions follow.

• Will SensorBridge work with my preferred database format and architecture?
  SensorBridge can be utilized to assist with integrating data from sensors and other devices into a variety of database formats and structures. SensorBridge is compatible with: Microsoft SQL Server, Oracle, MySQL, Microsoft Access, and Excel, as well as other databases and file types.
• Will SensorBridge work with Windows services?
  Both SensorBridge design-time and run-time capabilities are available when building Windows services.
• Will SensorBridge work with Crystal Report applications?
  Both SensorBridge design-time and run-time capabilities are available when building Crystal Report applications.
• Will SensorBridge work with console applications? Although the SensorBridge design-time components will not be available in console applications, the run-time components will function as normally as if in Windows applications.

If you have additional questions regarding compatibility and are a current SensorBridge licensee, please contact the SensorBridge Support Team at support@sensorbridge.com. If you are examining the purchase of a SensorBridge license and would like to discuss questions regarding compatibility, please contact the SensorBridge Sales Team via email at sales@sensorbridge.com or phone (304.599.3200).

What is the process for reporting issues or bugs with SensorBridge?
If you suspect that you have found a bug in the SensorBridge application, please contact the SensorBridge Support Team at support@sensorbridge.com to report the issue.

What is the process for suggesting enhancements to SensorBridge?
If you would like to help Augusta Systems prioritize SensorBridge enhancements, please contact the SensorBridge Support Team at support@sensorbridge.com to report your suggestions. We appreciate your interest in assisting us with powering your sensor-based applications and systems.

What are the SensorBridge support hours?
Augusta Systems offers SensorBridge support Monday through Friday from 9 am to 5 pm Eastern time.

• New Year’s Day (Tuesday, January 1);
• Memorial Day (Monday, May 26);
• Independence Day (Friday, July 4);
• Labor Day (Monday, September 1);
• Thanksgiving Day (Thursday, November 27);
• Friday after Thanksgiving (Friday, November 28);
• Christmas Eve Day (Wednesday, December 24); and,
• Christmas Day (Thursday, December 25).

For additional support hour information, please email our SensorBridge Support Team at support@sensorbridge.com.